Privacy Policy for Grace Concierge

Business Name: Grace Concierge
Website: https://www.graceconcierge.com
Phone: 862-363-0818
Email:crisamato@graceconcierge.com

Grace Concierge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, book an appointment, complete forms, or interact with our online services.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you contact us, book a consultation, complete a form, or request information, we may collect:

  • Name
  • Email address
  • Phone number
  • Date of birth, if required for scheduling or service eligibility
  • Appointment details
  • Service interests
  • Message or inquiry details
  • Information submitted through intake, consent, or booking forms
  • Payment or billing information, if applicable

Website and Device Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referring website
  • Time spent on the site
  • General location information
  • Interactions with website content, ads, or forms

This information may be collected through cookies, analytics tools, tracking pixels, and similar technologies.

2. How We Use Your Information

Grace Concierge may use your information to:

  • Respond to inquiries
  • Schedule and manage appointments
  • Provide requested services
  • Send appointment reminders
  • Process payments
  • Improve our website and client experience
  • Send updates, promotions, or educational content when permitted
  • Measure website performance and advertising effectiveness
  • Comply with legal, regulatory, and professional obligations
  • Protect the security and integrity of our website and business

3. Health and Medical Information

Because Grace Concierge provides wellness, aesthetic, medical weight-loss, hormone-related, and other health-related services, some information you provide may be sensitive.

We do not intentionally share protected health information, medical history, appointment reasons, treatment details, intake form responses, or sensitive health information with advertising platforms such as Meta/Facebook Pixel, Google Ads, or similar third-party marketing tools.

If Grace Concierge is subject to HIPAA for certain services or records, protected health information will be handled in accordance with applicable HIPAA requirements and any separate Notice of Privacy Practices provided to patients.

4. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help us understand how visitors use our website and to improve our marketing.

These technologies may collect information such as:

  • Pages visited
  • Buttons clicked
  • Device and browser information
  • Approximate location
  • Referral source
  • Ad interactions

You may control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Meta/Facebook Pixel and Advertising

Grace Concierge may use Meta Pixel, formerly known as Facebook Pixel, to measure the effectiveness of Facebook and Instagram ads, understand website traffic, and deliver relevant advertising.

Meta Pixel may collect information about your visit to our website, including pages viewed, browser information, device information, and interactions with our website. This information may be used by Meta to provide advertising measurement, analytics, and ad personalization.

Grace Concierge does not intend to send sensitive health information, medical information, appointment reasons, treatment details, intake form answers, or protected health information to Meta.

Meta Pixel should not be placed on secure patient portals, intake forms, consent forms, payment pages, appointment forms that collect health details, or pages where visitors submit medical or treatment-related information.

You can manage your ad preferences through your Facebook or Instagram account settings. You may also opt out of certain targeted advertising through browser settings, cookie controls, or applicable privacy rights requests.

6. How We Share Information

We may share information with trusted third-party service providers that help us operate our business, such as:

  • Website hosting providers
  • Scheduling platforms
  • Payment processors
  • Email marketing platforms
  • Analytics providers
  • Advertising platforms
  • IT and security vendors
  • Professional advisors
  • Legal or regulatory authorities when required

We do not sell your personal information in exchange for money. However, some privacy laws may define certain advertising or analytics activities as “sharing,” “selling,” or “targeted advertising.” Where applicable, you may have the right to opt out of these activities.

7. Your Privacy Choices

Depending on where you live and which laws apply, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of targeted advertising
  • Opt out of the sale or sharing of personal information, where applicable
  • Limit certain uses of sensitive personal information, where applicable

To submit a privacy request, contact us at:

Email: crisamato@graceconcierge.com 
Phone: 862-363-0818

We may need to verify your identity before completing your request.

8. New Jersey Privacy Rights

If you are a New Jersey resident and Grace Concierge is subject to the New Jersey Data Privacy Law, you may have the right to confirm whether we process your personal data, access your data, correct inaccuracies, delete personal data, and opt out of certain processing for sale, targeted advertising, or profiling.

To exercise these rights, contact us using the information listed above.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, platform, or electronic transmission is completely secure. We cannot guarantee the absolute security of information transmitted online.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, professional obligations, insurance requirements, accounting requirements, or business needs.

11. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected such information, we will take appropriate steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, booking platforms, payment processors, or social media pages. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Email and Marketing Communications

If you sign up for updates, promotions, newsletters, or educational content, we may send you marketing communications. You may unsubscribe at any time by following the unsubscribe instructions in the email or contacting us directly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or your privacy rights, please contact:

Grace Concierge
Website: https://www.graceconcierge.com
Phone: 862-363-0818
Email: crisamato@graceconcierge.com

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